🌟 Thank you to the 197 clients who gave time to share their thoughts and feedback! 🌟
The results are in! It looks like you (our clients!) are very happy with the service we provide and some of your wonderful comments highlight the value that we add. You always manage to do a brilliant job of describing exactly how we have supported your individual journey with money – and the part which makes us smile is that you are often better than us at describing the value we have added for you! Your comments are always wonderfully considered and authentic.Â
We believe that a constant feedback cycle is an essential ingredient for us to continue our strong but sustainable growth. ‘Growth’ is an interesting phrase in business. At boosst we define growth by the traditional financial metrics like revenue and profit – but also in the human sense… the growth of our team, our culture and increasing the number of clients that we are able to positively impact.
Following on from our 2020 & 2022 client surveys, this year we were able to ask slightly different questions and sought feedback on a wider range of topics. Some of the key highlights are shown in the infographic which is linked below.
Once again we engaged with an independent third party to undertake this survey exercise for us. This ensures validity and verifies the outputs that we’re sharing.
Our survey had many objectives:
- A sense check for client satisfaction. Are we delivering on the services that we provide?
- Validating milestones. Are the business objectives that we are setting for the future and the initiatives that we’re investing our energy into aligned with what our clients want to see?
- Auditing our values. We shared our core business values with respondents, to ask if you recognise our stated values in your real world dealings with us and the actions you see us take.Â
- Spreading the message. Lots of clients left wonderful comments about boosst, the work we do and the positive impact we have had on their lives. We wanted to capture these messages to spread the boosst message.
What was the outcome?
- boosst clients continue to be very satisfied with the work we’re doing, with a 100% overall satisfaction rating and 94% responding ‘very satisfied’.Â
- 88% of respondents have chosen to add themselves to our rolodex of clients happy to speak to potential boosst clients who are similar to them, something we very much appreciate.
- We gained valuable insights for what our clients love.Â
- Our values audit achieved very high ratings, with many values being recognised by clients 100% of the time.
- Respondents could tell us more about the boosst value they see most prominently in our work together. This has given us a deeper understanding of how our efforts are perceived, which is truly helpful. There are some examples in the image below…
We have produced an Infographic which includes more detailed results and client quotes:
One random respondent was selected to win a Private Chef to cook for them and their friends in their own home. The lucky winner was Tim L, who is currently organising his event!